On this week’s episode, host Anthony Melchiorri is in Atlanta to help the University Inn, near Emory College’s campus, keep their doors open. Despite being ideally situated, the hotel is hounded by bad reviews, outdated rooms and a possible rat problem.

In order to get the University Inn back into shape, Anthony enlists the help of designer Tenecia Harris to revamp the outdated rooms. Will Anthony and his team accomplish all the necessary renovations on time? Or will the University Inn’s problems prove too much to handle? Find out tonight on an all-new episode of Hotel Impossible.

Check out exclusive photos of this season’s renovated hotels.

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56 Responses

  1. fat Michelle obama says:

    Marketing chick with attitude was a fat mess

  2. Bob D says:

    Looked up the marketing company that was featured on the show and there is no trace of them. I don't think they used the actual name so it wouldn't ruin their business.

  3. Emmy says:

    OMG. That marketing company is pure shite. Jessica must have a master's in unintelligible bullshit.

    • Marie says:

      Their site is awful with no clear explaination of what they do or what their background is. The bios provided for the partners are terribly written. What is their background? Education? Experience? There are bullshit reviews on every page but no clear statements about WHAT THEY DO AND HOW IT IS MEASURED. Such crap!

      • Stephanie says:

        Yes the reviews are crazy, they only are about "Jessica" not about the company or anyone else working there. For someone in marketing you would think she would have marketed her business on national tv better….

  4. John says:

    That Jessica's behavior spoke volumes. They should be ashamed for taking that much money with nothing to show for it. She is actually getting defensive..

  5. Jean says:

    I highly suspect the blonde woman was impaired (by drink or something). You could tell her partner was embarrassed to be with her. What an epic fail.

  6. Jeff Scheuer says:

    Took a potential huge PR coup and ruined it by being defensive and argumentative, regardless of how it was edited for television. How about, "You know what, our program has underperformed for you. Here's 3-6 months of free consulting, plus let's switch you to a lower cost program along with a results-based incentive structure." Anthony would have loved it, and it would have been right thing to do for the client. Sad waste of national TV exposure.

    • Stephanie says:

      If she knew anything about marketing she could have used hotel impossible as the cheapest marketing for her company. I agree, if I was about to have my business go on national tv I would have done so many other things…. And how she cut off her employee? Seriously, as if she was an attorney…. And knew it was being filmed…. She had to quickly cut her off and say, "we do not agree…" Wow…. I feel so bad that those people lost $30,000.

  7. Thomas Dunlap says:

    But they are a marketing company, right? JAJAJAJA I feel sorry for Jessica and the lack of insight she has on herself, hopefully she does not have children because here will be another epic fail of a parent who is fake/phony and doesn't accept responsibilities sending an exact replica of herself out in the world…lucky us, NOT!

  8. Stephanie says:

    On the website, it has testimonials only about Jessica's fabulous work. Not anything about any other employee. Yes, tv can edit a show… But her behavior clearly shows her character. You can't blame "editing" for how unprofessional she behaved. You do not raise your voice in meetings, unless you want to look stupid. I believe that the tesitmonials were added to the website due to how embarrasing she behaved. They added them to save the company not because they were True. Anyone can do "testimonials". When you own your own business…. You pick and choose which go on the business website. It's sad they couldn't have any from any other employee…. But good job on taking those people's money. You should be ashamed of youself. I agree with the comment above from Jeff. She could have handled this any other way, and she wouldn't have embarrassed herself, her family and her company on national tv…. Oh right, I forgot it was all the editing….

    • muddyrunnergirl says:

      So true. I found her Facebook page… And on it are some trashy, tasteless, and classless cartoons and other postings – visible to anyone who knows her name and feels like searching. Speak volumes as to the tacky way she carries herself and her company.

  9. L.K. says:

    That was painful to watch. I've worked with her before.
    Our program did a bit better, but I still left that company later due to cost structure issues.

  10. Guest says:

    I'd avoid working with her at all costs. She has quality staff but her company is horribly managed. This comes from personal experience.

  11. brutto bruce says:

    I've been searching for a PR/Marketing team in the SE US to help launch a new enterprise. Cervella was on my 'potential' list, but no more after seeing Ms. Jessica totally deconstruct on Hotel Impossible. It was like listening to words coming out of buzzword generator. She made no sense and her personality shows she ought to be nowhere near the public (or private) service sector. Based on her performance, not the host of the show, I would suggest running the other way if you contacted by Cervella. I'm sure this TV show will cost them greatly in lost potential revenue, as well it should!

  12. helenel says:

    I felt that she was trying to impress/confuse Anthony with a lot of acronyms and buzzwords, and I loved how unimpressed he was. If you can't break down what you're doing in a way that I (or a customer) can understand, then you don't fully understand what you're doing, either. Or you don't want me to understand and therefore I don't trust you.

  13. Will says:

    She was so unprofessional. Why carry an attaché case to the meeting and all you have to present is a list of telephone numbers? Really? Their website says it all; look at it. She essentially ripped off $30,000/year for nothing. As said before by another poster, she missed the opportunity to set things right, offering to correct the mess, but no. She became all googly-eyed, defensive and hyper. She got caught with her plump little hand in the cookie jar and she panicked. Thankfully Anthony revealed to the hotel owners how they could save big by dumping this "hot mess" of a woman and her seemingly stunned and basically mute colleaque.

    • fred norris says:

      I'm actually more surprised that there arent any attorneys out there that are offering their services to sue this bi**h and her company. Everything that's been said so far is on point. I've met with many of these so-called 'professionals' and they are so full of themselves. Like I said, in these days why she hasnt been sued yet is a mystery since there are so many PC people running around. $30k is not chump change and that can help with the refurb of the hotel. And OMG! What is up with her sidekick? Holy cow! Those two are nothing but glorified talking heads that prolly make a hundred grand a year and all they do is scam company's all year long! If any of you have buisinesses in that area, I would not stand for this! I'd drive a campaighn to out them and put them out of business!

  14. Guest says:

    My wife is in advertising/marketing. Jessica's meaningless use of buzz words was only exceeded by her overall lack of professionalism.

    • Guest says:

      Perhaps – according to her FB page – her lack of professionalism has something to do with the fact that she doesn't even have degree in marketing! She studied elementary education.

  15. notmyrealname says:

    It occurred to me that perhaps the hotel owners should file a Better Business Complaint against Cervela Consultants. All scams should be reported so others are not taken for huge amounts of money. Just shameful!

  16. cap10backfire says:

    If anyone found Cervella's Facebook page yesterday, you might have been amused by the unintelligible responses Jessica was giving to posters about how she was setup, Anthony was creating drama where there was none, the whole thing was edited to falsely present her, and how she planned to sue for defamation. I'm am so amazed by folks like Jessica who are blind to their own crazy and truly identify as a perpetual victim in this world.

    Today – their Facebook page is gone. Looks like someone within her sphere finally convinced her to shut her fat trap.

    I'd be surprised to see her consulting firm recover from this mess. Good riddance!

  17. JBB says:

    I don't watch that show religiously, but that is the first time that I've seen Anthony dress down a business (other than the hotel he was trying to help).

  18. Guest says:

    Her personal facebook page speaks volumes about her professionalism. If you're going to use that kind of language, at least use privacy filters. https://www.facebook.com/jessica.latini.7

  19. Pen T. says:

    OMG! It was hard to watch the segment with her interview. Where to start? I'm in marketing and I thought she was just spewing out a set if scripted lingo that mean nothing and she was a total fail in really conveying any sort of sense that a client would understand. Second, that stiletto heeled skank look just sent her credibility out the window unless looking like that is her secret weapon in securing accounts and keeping them baited. Third, the website home page is laughably unprofessional with the three of them looking like they are heading to a prom (okay, formal dinner party). Were they trying to relive Designing Women? I could go on but I'll leave it there.

    • jay says:

      "Designing women"!! LMAO! Perfect description for their website. It looks like they got cheap prom dresses at JCPenneys for the photoshoot. "Laughably unprofessional" is right.

      If this lady were a real marketing expert, she would have researched the nature of the show before agreeing to appear. She could have portrayed her company in a much better light even with Anthony's usual combativeness.

  20. Dee says:

    Jessica seems to abide by the theory "If you can't dazzle them with brilliance, baffle them with bull****". Anthony saw through this and she became unreasonably defensive and attempted to bully him into silence. Reputable companies would not be offended by a request to substantiate charges for performance.

  21. tea says:

    http://www.pof.com/member26938536.htm I'm a chubby girl myself, so I can say – I don't think she understands what an "athletic body type" is…

  22. guest says:

    Here's their company website. http://cervellaconsultants.com/ I was not impressed with them at all. Jessica clearly needs to work on her PR skills…

  23. Tammy says:

    Look them up under: Cervela Consultants

  24. hdbbd says:

    Worst bullsh****r I've ever seen. Googly-eyed bit*hy trash.

  25. Guest says:

    My professional opinion is that they are unprofessional and should be listed on every consumer rip-off report. They present themselves very truthfully with belligerent arrogance and con artist savy.

  26. Guest says:

    Happy endings: The marketing company never provided the requested report…They've been fired.

  27. Guest says:

    Wow, just saw Hotel Impossible and cannot believe how awful Jessica was. Seriously, what kind of impression did she think she would make? This was such a great opportunity for her to shine. Anthony is awesome for exposing this nit wit for the rip-off artist that she is.

  28. Bruce says:

    I think it is appalling that someone could take $2500 a month and do nothing to earn it. No apology, no remorse, no guilt, nothing but contempt.

  29. Walter says:

    She was my internet marketer at reach local and nothing has changed. She is a scam artist and should find other work. She took my $1700 per month an did not produce. She's fake & worthless!!!!!

  30. We are a hotel, and we know how difficult is to get over of bad reviews. It takes long time to get good reputation again.

  31. Guest says:

    I would love to get with Jessica. I bet she'd be fun….

  32. ikggu says:

    I had the unfortunate luck to work with this company for about 3 months and was left holding the bag for about $4000. Frequently they discussed collecting payment from their clients and NOT providing any service in an effort to become more profitable. Instead of suing them I decided that karma would catch up to Jessica and Mike eventually and boy did it ever! Congratulations on your 15 minutes of fame, couldn't have happened to two more deserving con artists.

  33. Babble says:

    Jessica used to be a legit Sales Person at Reach Local. Now she just sells and delivers nothing but promises. Amazing how she gets away with it.

  34. someonewhocares says:

    http://cervellaconsultants.com/ is the scam website

  35. guest says:

    What a scam………………….she has tainted the industry and she should be so mad at herself. Close up shop. Your not fooling anyone anymore.

  36. Tim says:

    As a marketing professional myself, this was interesting to watch. What's better is that Cervella claims to do reputation management yet the #2 result for their own name leads to this blog post. I highly recommend they change their name and start over. That option will cost them far less than trying to push this result down. I also recommend they update their website to not look like a real estate agent's website with a large image of themselves above the fold. It's wasted real estate and a poor conversion strategy (bad pun intended). Lastly, we get more clients due to the fact that their last agency failed to provide quality reporting. At minimum, use that call tracking data to determine how many rooms were booked and then to put that in a monthly report.

  37. mannymoe32 says:

    I watched a re-run of this episode last night. Hopefully that crook Jessica has looked over comments on multiple media sites of how she presented herself! But I'm quite certain a Bamboozeler like her has no conscience of taking money from her clients!
    It was amazing to see the professionals, Anthony, Tom, and Judy commenting on her as a person. It was summed up most concisely by Judy describing her as being uninterpretable! And that response can be brushed broadly in association with that snake oil peddler on a personal and professional level!
    Hopefully the truth has been exposed of how she conducts her business. Also hopefully there is a negative reputation that will follow her as long as she continues to run businesses! And also hopefully people in her business circle will warn others that are not aware of her!
    If Jessica was a man. She would be a used cars salesman! She doesn't have the ability, depth, wisdom, or intelligence to be a politician, work wall-street, real estate, or a banker. Because those criminals had enough wits to rob and bankrupt America blindly a decade ago! it's impossible for me to acknowledge her as a lady! and all I can say is RUN FROM THIS PERSON!!!!!!

  38. When I lost a good reputation as a hotel will be difficult to rebuild it. Therefore, all of the industry should apply ourselves to maintain the level of your hotel. I support the initiative because it serves clients.

  39. sbowers says:

    Hotel needs alot of help. In the heart of downtown Atlanta. Some nice people but this hotel needs HELP. The Quality Hotel

    Cannot disclose my name due to my position in the community

  40. I travel not to go anywhere, but to go. I travel for travel's sake. The great affair is to move.It is good to have an end to journey toward; but it is the journey that matters, in the end.

  41. I have found out that there ain't no surer way to find out whether you like people or hate them than to travel with them.

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Ben BreslermanBorn and raised in Potomac, MD, Ben now resides in Washington, DC, after graduating from Arizona State University. Before becoming an Interactive Producer for TravelChannel.com, Ben was a web producer...


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