ALL POSTS IN [Airports]

Tonight on an all-new episode of Airport 24/7, an accident on the jetway causes a massive water leak. As the water – and the pressure – rises, the Miami-Dade Fire Department scrambles to stop the flooding.

If worse comes to worse, the firefighters will have to shut off the power to the whole concourse, resulting in a major scheduling catastrophe for the airport. Will they be able to shut off the water without resorting to extreme measures? How many thousands of dollars will this cost Miami International Airport?

Find out tonight at 9|8c!

Photography by Getty Images

Before you book your next flight, here’s a word of warning: You may not want to fly on Spirit Airlines. The carrier received the lowest overall scores of any company that Consumer Reports has ever rated.

Today, Consumer Reports released its results from a readers’ survey that ranks the best and worst airlines.

So why didn’t Spirit Airlines make the cut? Industry analysts say that although the no-frills airline charges less than other carriers, customers still take a hit in their pockets by paying other additional fees, including $10 to $19 to book a flight, $3 for a soda or M&Ms, and $35 to $100 per carry-on bag. Readers also claimed that the airline has some of the “tightest” seating space in the industry.

On the opposite end of the spectrum, Virgin America topped the list for the first time, receiving some of the highest customer satisfaction scores that any airline has received in years.  According to the survey, flyers said they like the comfy, leather seat cushions in the airline’s economy class. Readers also gave the airline’s in-flight entertainment high marks.

Other carriers that fared well included Alaska Airlines and Hawaiian Airlines for check-in and cabin staff. American, United and US Airways received the lowest ratings possible for cabin cleanliness, seating comfort and onboard entertainment.

The Consumer Reports National Research Center surveyed more than 16,000 readers — who flew a combined 31,732 domestic flights — in February. Readers were asked to rate their satisfaction with the airlines’ check-in ease, cabin-crew service, cabin cleanliness, seating comfort, baggage handling and in-flight entertainment.

Here’s a quick look at the airlines and their overall score, based on a 0 to 100 scale:

1.   Virgin America, 89
2.   Southwest Airlines, 85
3.   JetBlue Airways, 85
4.   Hawaiian Airlines, 82
5.   Alaska Airlines, 81
6.   Frontier Airlines, 78
7.   Delta Air Lines, 71
8.   US Airways, 66
9.   American Airlines, 66
10. United Airlines, 63
11. Spirit Airlines, 50

At the airport, there are no “finders-keepers.” If you don’t turn a lost item in to the authorities … you stole it. And at a large airport like Miami International, there are cameras everywhere to catch your every move. Tonight at 9|8c, see how this helps the MIA staff track down thieves.

The security checkpoint at the airport is a popular place for lost items, and when a traveler loses his watch, the TSA agents try their best to find the cherished item.

Then, the action continues when it’s discovered that an airport employee is trapped in the elevator … with a bad case of claustrophobia.

Will TSA agents recover the lost watch? Will the trapped airport employee make it out of the elevator unscathed? Find out what happens tonight on an all-new episode of Airport 24/7: Miami at 9|8c, and check out these behind-the-scenes photos for a sneak peek of tonight’s episode.

Tonight at 9|8c, an all-new episode of Airport 24/7: Miami goes behind the scenes as Miami International Airport prepares to welcome a legion of Lamborghinis. Lamborghini is taking over Miami to introduce their new Aventador Roadster and to attempt to break the land speed record … using one of MIA’s runways.

But MIA can only close down a runway for so long before delays start and passengers lose their patience. Can MIA organize this event in time? Will the new Lamborghini break the speed record? Tune in tonight to find out!

Don’t miss these behind-the-scenes photos, and check out these gorgeous Lambos!

Tonight at 9|8c on an all-new episode of Airport 24/7, find out what happens when a bomb threat is made at Miami International Airport. From an evacuation to a series of delayed flights, chaos ensues when MIA is threatened by a possible terrorist. And as a Category X airport, every threat is a potential disaster.

Meanwhile, Customs and Border Protection pulls aside a traveler with a large sum of undeclared currency – a suspicious act that must be taken seriously. Find out what happens tonight at one of the busiest airports in the country, and don’t miss these behind-the-scenes pictures!


Tonight at 9|8c, Airport 24/7: Miami is back with 2 all-new episodes! Are you ready to see what goes down in season 2 at one of the largest airports in the US?

First at 9|8c, 2 fully-loaded international flights collide on the jetway, causing hours of expensive delays and headaches for everyone involved.

Then at 9:30|8:30c, the worst accident in MIA’s history happens when a bus crashes into an overpass — it quickly escalates into a life-or-death situation as paramedics rush to the scene.

When an airport sees off over 38 million passengers a year, things are always bound to happen. See what happens tonight at Miami International Airport!

Learn more about the massive airport and what keeps it running, and check out these behind-the-scenes photos!

Nok Air/Facebook

Does sex sell more airline seats? Back in the ’60s, when the Golden Age of Flying ruled supreme, airline stewardesses wore super-high minis, pillbox hats and low-cut tops. Fast-forward to today, and airlines are trying to bring sexy back to flying, this time around with attempts that are much more in-your-face than the golden age of flying ever displayed – and, no surprise, the move is causing plenty of controversy for “sexy-ing up” flight attendants.

The most recent example is Thai carrier Nok Airlines, which has created a 2013 calendar with scantily-clad Maxim models posing as flight attendants. The airline’s CEO, Patee Sarasin, tells CNN, “The airline business has always been seen as sexy globally.” The calendar, he adds, has been a warmly received by appreciative customers.

Nok Airlines isn’t the only carrier to go the sexy calendar route. Ryanair’s cabin crew calendar showcases models in bikinis, and lest you have second thoughts about buying it, you can confidently defend your purchase by knowing that proceeds do go to the Polish TVN Foundation charity.

What do flight attendants think? We asked Heather Poole, a 15-year flight attendant and author of Cruising Attitude: Tales of Crashpads, Crew Drama and Crazy Passengers at 35,000 Feet her thoughts about marketing flight attendants as sex symbols.

She wasn’t too impressed.

“Cheap airfare is the only thing that sells tickets today,” says Poole. “That and — oh! — on-time departures and good safety records. If passengers really cared about what their flight attendants looked like, Hooters Air would still be in business. They only lasted for 3 years!”

Poole adds: “The only airlines that seem to flaunt sexy flight attendants are the ones looking to sell calendars or get “likes” on their Facebook page. There’s a reason they’re selling sex over a quality airline. Business must not be quite as hot as the crew.“

Plus, what about women fliers? asks Poole. Sexting up campaigns aren’t likely to win over this huge travel demographic.

“Do most female fliers really care how sexy flight attendants are? I don’t think so. It’s like some airlines are only directing their marketing at male passengers. Last time I checked there were women not just sitting on the plane, but occupying business and first-class seats, serious hardcore frequent fliers! They’re also flying the plane. To which I say, God Bless America! I’m so thankful I work for a US carrier. “

So what do you think? Do the marketing attempts to present flight attendants as sex symbols make flying more attractive to you? Or should airlines focus their efforts elsewhere?

You May Also Like:

Plane Sexy: Flying in the Jet Age
Style in the Aisle: Flight Attendant Fashion
Life of a Stewardess


Photography by Getty Images

Small Swiss Army knives, yes. Box cutters, still no.

Do the TSA’s new rules make perfect sense? Or are they total nonsense?

That’s the big question of the hour. In a move praised by some (Swiss Army knife enthusiasts) and derided by others (9/11 families), the Transportation Safety Agency announced this week that pocketknives will now be permitted on planes, effective Monday, April 25. TSA Administrator John Pistole outlined the new rules on Tuesday, stating that passengers will now be able to carry blades less than 2.36 inches long.

(Great visuals of TSA’s list of approved/banned carry-ons can be found here and here.)

When it comes to knives, why 2.36 inches — why not 2.5 … or 3? That question, among others, led the new TSA rules to win a vote of “confidence” from New Yorker funnyman Andy Borowitz, courtesy of his “National Arbitrariness Association”: “We love that the list appears to have been put together with no organizing principle or logical system. It combines the virtues of making no sense and being impossible to remember. Knives, bats, golf clubs, billiard cues — it’s like they made this list using refrigerator-poetry magnets.”

Not so fast, says TSA. On the contrary, the new rules to permit these items as carry-ons “was made as part of TSA’s overall risk-based security approach and aligns TSA with international standards.” Plus, in light of locked cockpit doors and with pilots now instructed to stay behind those doors if trouble arises, it’s unlikely, the argument goes, that someone will successfully hijack a plane with a small Swiss Army knife … or lacrosse sticks … or hockey sticks … or golf clubs (limit 2) — provided they’re under 24 inches in length.

Are the new TSA rules too much, too soon after 9/11? Some victims’ families think so: “What’s the difference between a pocketknife and a box cutter, for crying out loud?” asks David Beamer, whose son Todd was among the passengers who led the Flight 93 revolt. ‘’I cannot see the upside to this.”

(Sidenote: Box-cutters are still banned, because as TSA’s Pistole puts it: “… there’s just too much emotion associated with particularly the box cutters, so those will not be allowed.”)

Is there an upside to TSA’s new rules? If there is one, it may be as simple as convenience, especially for passengers avoiding the hassle of their pricey merchandise having to be turned in before they board. The TSA confiscates thousands of pocketknives each year, as well as expensive items like golf clubs, and gives them to states to sell off as surplus property.

What do you think – is this latest move a good thing? Or not?

If you travel, you’ve got an opinion, so leave your comments below.

Photography by Getty Images

In an $11 billion deal that would create the world’s largest airline, American Airlines and US Airways have agreed to merge. The new airline will take the American Airlines name to help keep the company afloat after it filed for bankruptcy more than a year ago. The mega-merger deal is scheduled to close in the third quarter of 2013 and make its debut at an airport near you — well, sometime soon.

So what does this pending merger mean for travelers? For one, less competition in the airline industry could mean price hikes for customers. The new American Airlines — with 900 planes, 95,000 employees and 3,200 daily flights — will have the scale, breadth and capabilities to compete more effectively, according to US Airways CEO Doug Parker. The new American, along with United, Delta and Southwest, would control over 70% of the US market. So frequent fliers are warned to expect a rise in ticket prices.

Travelers flying American or US Airways won’t notice immediate changes. Industry officials say that it’s likely the airlines will operate separately for the first year and that existing tickets will be honored. However, it’ll be months before the frequent-flyer programs are combined and years before the 2 airlines are fully integrated.

For corporate business travelers, there may be a few perks. US Airways and American officials expect the combined network of flights and routes to lure corporate travelers away from competitors.

The new airline will keep all hubs for both airlines, but no word yet on a location for the operations center, reservations, flight training, and maintenance and crew bases.

I’m an avid fan of traveling, so aside from the occasional business trip, I frequently travel for leisure — usually for a rock climbing adventure. But my ultimate goal, other than having fun and exploring diverse culture, is to obtain miles and elite status. One method of obtaining miles is by taking a “mileage run” (MR). I try to turn a mileage run into a mini-vacation, like my trip to Stockholm; however, during my latest trip, I encountered a little snow in Amsterdam, which limited my amount of time in the city. But that doesn’t mean it wasn’t worth it.

Snow at AMS

Photography by Arthur Hsu

You may be asking “what’s a mileage run?” It’s flying for the sole purpose of earning elite qualifying miles (EQM) and redeemable miles (RDM). Each airline uses different acronyms, such as Delta’s Medallion Qualification Miles (MQM), so make sure to check with your own frequent-flyer program. The EQMs help frequent flyers earn or maintain their elite frequent flyer status, while the RDMs can be used to book award tickets and pay for upgrades.

If you’re new to frequent-flyer programs and want to learn more, there are several active forums and blogs that discuss the programs such as FlyerTalk, milepoint and Mommy Points. Check out Mommy Points’ video series on for her tips for earning and using points.

Usually frequent flyers wait until the end of the year to take mileage runs, but this January, I decided to get a head start on maintaining my Delta Platinum Medallion elite status with a globetrotting extended Martin Luther King, Jr. weekend. Using Google Flights, I found a ticket to Istanbul with a low cost-per-mile (CPM), which is ideal for a mileage run. Generally, for a mileage run, you want to search for flights that cost no more than 5 cents per mile.

I usually prefer direct flights, but the additional connections for this trip added a few thousand extra miles, so I booked the ticket — flying from DC to Amsterdam to Istanbul to Paris to Minneapolis and back to DC.

Total Time in Transit: Nearly 48 hours, including 12 hours in Amsterdam.

 Unlike my last mileage run, I flew this entire trip in economy. Luckily, due to my elite status, I was able to pick seats in Economy Comfort, which provides extra legroom and seats closer to the front of the plane, allowing me to exit sooner and make it through passport control quicker. When I arrived at Schiphol airport in the early morning, I went to the KLM Crown Lounge for some breakfast and espresso before heading out into the city. It was a cold day in Amsterdam, around 21°F, made a little worse by high winds. In the afternoon, it started to snow, but I continued to wander the city before finally surrendering and going back to the Schiphol to enjoy my last few hours in the KLM Crown Lounge.  Sitting in the lounge, I could see the snow falling, and the word that flyers most dread — “cancelled” –started to appear on the flight status monitors. Luckily, my flight was only delayed.

As we approached Istanbul’s Ataturk Airport (about 3 hours late), I had a great view of the city lit up in the darkness. Once we landed, I went to the Millennium Lounge for some snacks and beverages for the 2 hours before my next flight that would take me Paris’ Charles de Gaulle Airport. That flight was also my first time flying on Air France, and I missed the service I generally find on Delta or KLM.  Although the flight attendants were polite, the food and beverage offerings were very limited — they didn’t even have sparkling water!

Istanbul at Night

Photography by Arthur Hsu

Once at CDG, I proceeded to the Air France Lounge for a shower and a few glasses of Taittinger Champagne before boarding my Delta flight to MSP. Although I wasn’t sitting in their Business Elite seats, I was again happy in my Economy Comfort seat. A perk of international Economy Comfort is the complimentary spirits, so once the plane reached cruising altitude and beverage service began, I requested some Woodford Reserve Bourbon, served neat, of course. With a final stop in Minneapolis, I relaxed in the Delta Sky Club before boarding my flight back home to DC.

After spending most of the time in airports and on airplanes, with a snowy and windy layover in Amsterdam, this trip was worth the miles.

Total Medallion Qualification Miles (MQM): 11,765

Total Redeemable Miles: 23,530

Should you go on a mileage run? That depends on your situation. You shouldn’t do MRs if you can’t afford the trip, or if you would be leaving a family behind. There’s no advantage to having elite status and plenty of miles if you go broke, but as with everything, YMMV (your mileage may vary).

Watch Mommy Points‘ tips to earn miles.

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